| Special needs
passenger transportation staff at Elliott Coach Lines
and Elmira Bus Lines are committed to the safe and efficient
transportation of all passengers. To be effective in this
commitment, it is important that these personnel have
an awareness and appreciation of the unique challenges
faced by passengers with special needs.
Staff is fully trained and qualified to deliver all
training that is required to obtain a certificate upon
successful completion of a written knowledge verification
exercise and the practical driving test. Mandatory refresher
courses are a requirement every six(6) months.
At Elliott Coach Lines we are proud of our comprehensive
Special Needs Training Program that is divided into
four (4) lessons involving 10-12 hours.
Here is a brief outline of some of the components included
in our Special Needs Training Program:
• Video tape presentations (7)
• Proper maneuvering of the wheel chair
• Daily walk around inspection (circle check)
of accessible vehicle
• Securing the wheel chair with the Q-straint
system
• Electric and manual lift operation
• Evacuation procedures
• Practical training including passenger
management and transportation
• Discussion of Special Needs Policy
• Breakdown and Accident management and reporting
procedures
• Proper use of two-way radios
• Observe a special needs route
Upon completion of the above the trainee drives an
accessible vehicle on a route doing loading and unloading
of both ambulatory and wheel chair bound passengers,
including securing the wheel chair with the Q-straint
system all the while having the support of a trainer
who will be riding with the trainee to assist in building
confidence.
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